Returns & Exchanges

At FitFlop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure items are in resalable condition to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by the portal and attach it securely to the outside of your original shipping box.

3

Drop Off Package

Take your package to any authorized carrier drop-off location or schedule a pickup to begin the transit process back to our warehouse.

4

Receive Refund

Once our team inspects the returned footwear, your refund will be processed to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing